C'est Elle boutique FAQ
FAQ: What is the return policy?
Find all the necessary FAQ information on our refund policy page: Return Policy. There you will find the applicable conditions, steps to follow, and useful information before making a request. This page remains the best reference for checking details related to a return.
FAQ: What are the shipping options?
We offer several shipping options (Fedex, UPS, Purolator, Canada Post, Canpar, ICS...) and choose the one that guarantees the fastest delivery. The carrier may therefore vary depending on the destination, the order volume, and the estimated time. Our goal is to offer you simple, efficient, and appropriate shipping to your delivery address.
FAQ: What are the delivery fees?
- Free shipping in Canada for purchases of $75 or more.
- Flat rate of $9 for orders under $75.
- International delivery fees are calculated at checkout.
These fees are clearly indicated before the confirmation of your purchase. You can thus verify the amount applicable to your order according to your location and the total of your items.
When will I receive my order?
- Orders in Canada: delivered in 1 to 5 business days.
- International orders: delivery time up to 15 days.
Delivery times may vary depending on the final destination and the time the order is placed. Business days generally exclude weekends and holidays. Once your order is on its way, you can track its progress according to the carrier used.
FAQ: What should I do if I never received my order?
If you have not received your order after 5 business days, please contact us by email at cestelle@cestelle.ca. We will respond within 24 hours. To expedite tracking, it is helpful to provide your order number, the name associated with the purchase, and any relevant delivery information.
What should I do if I received a defective order?
Please contact us by email at cestelle@cestelle.ca mentioning your order number. If you do not receive a response, call us at 514-904-1855. The more precise the information provided, the faster our team can assess the situation and guide you to the best solution.
FAQ: How can I modify an order already placed?
As long as the order has not yet been shipped and processed, we will be happy to help you. Contact us by email at cestelle@cestelle.ca or by phone at 514-904-1855. As processing can be quick, it is best to reach out to us as soon as possible after your purchase to check available options.
Where are you located?
We have two boutiques in Montreal and Laval:
- Centre Laval: 1600 Boul. Le Corbusier local 30, Laval, Quebec, H7S 1Y9, 514.904.1855
- Place Vertu: 3131 Boul. de la Côte-Vertu, local H5, St-Laurent, Quebec, H4R 1Y8, 514.507.3553
Our boutiques allow you to meet us directly in store. You can get help, ask your questions, and discover our selection on site according to the indicated opening hours.
What are your opening hours?
Our two boutiques are open at the following times:
- Monday to Wednesday: 10:00 AM to 6:00 PM
- Thursday and Friday: 10:00 AM to 8:00 PM
- Saturday and Sunday: 10:00 AM to 5:00 PM
These hours apply to our two addresses mentioned above. Before visiting, you can also contact us if you wish to confirm specific information regarding your visit.
Do you offer gift cards?
Yes, gift cards are available online on our website or at the checkout in our boutiques. They represent a convenient option if you want to offer a flexible choice. You can therefore purchase them using the method that suits you best, online or directly in store.
FAQ: How can I contact your company if my question is not listed here?
You can write to us at any time at cestelle@cestelle.ca. If your request concerns an order, tracking, return, or in-store information, our team will be able to answer you with the appropriate details. Do not hesitate to include useful elements to facilitate the processing of your message.
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